When exporting larger data sets, especially reports with a lot of donations or deposit batches, it may take a bit longer than usual to generate. This is expected, since our system needs additional time to gather and process everything.
What Causes Export Delays?
- 🔢 High Volume of Data: More donations and batches mean more information to compile, which naturally takes longer.
- 📶 Browser or Network Interruptions: If your internet connection is unstable or your browser times out during the process, the export may not complete successfully.
- 📧 Email Delivery Time: For very large reports, the export is sent via email with a download link. Sometimes the email may be delayed by your email provider or accidentally filtered into your spam folder.
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Tips to Help Your Export Run Smoothly
- âś… Ensure you have a stable Internet connection with sufficient speed to support large data transfers. (If possible, use an Ethernet cable or a direct line to your modem for the best connection stability.)
- Clear your browser’s cache and cookies before beginning the export. This can help resolve performance issues or prevent old data from interfering with the process.
- Use an updated, supported browser (e.g., Google Chrome) for optimal performance.
- ⚠️ Older browsers may not support the latest features required for exporting reports, which can lead to errors or delays.
- Minimize other bandwidth-heavy internet activities (e.g., streaming videos, large downloads, or multiple users on the same network) during the export to avoid interruptions or slowdowns.
- 🗑️ Check your spam or junk folder if the export email doesn't arrive. (These settings are often determined by your email provider.)
- To help ensure future exports are delivered to your inbox, we recommend adding our sender address to your contacts or safe sender list.